Key Performance Indicators: Let’s Get Tracking! 

Written by: Prachi Chhabria- Co-founder Edited by: Team Lotss We live in a data-filled world – every action, task, email, call, or communication is recorded, monitored and analysed – all to enhance the customer’s experience, and ultimately, secure the success of the business providing it. This includes internal and external data, of course, because one…

Connecting the Deskless

Written by: Lucas Peter, Co-founder Edited by: Team Lotss While sitting on a desk with a computer in front of us, all the information required to complete a task on hand is instantly accessible, almost effortlessly so. However, when we are on the move (as is the case so often in industries such as hospitality,…

Internal Connectivity Technologies: Productive or not?

Written by: Prachi Chhabria- Co-founder Edited by: Team Lotss In the last decade or so, we have adopted plenty of progressive new communication technologies in the form of Whatsapp, Facebook Messenger and others. Quite simply, they have forever altered the industry by offering such dynamic solutions. By developing similar software for businesses and enhancing them…

Are you still inquiring after your employees only once a year? 

Written by: Lucas Peter- Co-founder Edited by: Team Lotss As per Bersin by Deloitte, a leading resource on matters of research-based information, advisory consulting and training, “employee engagement has become the top issue on the minds of business leaders, directing us to an entirely new model of management.” As part of the team at one of London’s…

Data Security

Written by: Prachi Chhabria- Co-founder Edited by: Team Lotss A recent report on 24/7 Wall St claims that worldwide spending on security-related software, services and hardware is forecasted to reach an estimated $82 billion by 2020. Data is increasingly but equally becoming the biggest vulnerability and the strongest asset any business now possesses. After all, how can…

The Future of Food!

Written by: Lucas Peter- Co-founder Edited by: Team Lotss We can all agree that food – eating it, cooking it or serving it – is unifying in its ability to initiate a conversation. But just how much of the conversation around food is actually about food? Just like many of you in the hospitality industry, the founders…

Taking a ‘Data Driven Approach’ towards your employees

Written by: Prachi Chhabria- Co-founder Edited by: Team Lotss In a little over a decade, the term ‘data’ has taken on many forms within our professional lives. Currently, companies are adopting a data-driven approach wherein activities are induced through gathered data. To them, data is pivotal for its insights. From this information, they go on…

Get your colleagues involved and build a strong company culture

Written by: Lucas Peter- Co-founder Edited by: Team Lotss It was recently announced that Noma, the two Michelin star restaurant in Copenhagen, was making their dishwasher a co-owner of the restaurant. Having spent a few years in the industry, the news is especially overwhelming for us. More importantly, it also highlights the key factors in…

Prioritizing technology for your hotel staff

Written by: Prachi Chhabria- Co-founder Edited by: Team Lotss In the last few years, there has been a steady uptick in the use of technology in the hospitality industry. Hotels are investing heavily in guest-facing technologies such as booking engines, mobile apps, digital concierge services, keyless entry systems, beacons, automated check in and check out…

Lotss Uncovered: Love the process

Written by: Prachi Chhabria- Co-founder Edited by: Team Lotss The hospitality industry is vast but with one common goal – to serve the customer. An establishment’s staff ranges from different cultures and backgrounds, but are united in their mission to serve. At Lotss, we truly believe that employees are the key to customer satisfaction within…

The social media visual learning process

Written by: Lucas Peter- Co-founder Edited by: Team Lotss As individuals, we are drawn to visuals. On a daily basis, we are constantly exposed to a stream of images on social media – they pique our interest with pictures first and seal it with words after.   This not-so-recent phenomenon actually has an explanation –…

Create attractive content.

When using Lotss you will constantly share content with your team. The visuals you will use will be important and the images you will use for your vignettes will make the differences. We have listed below a few website offering great pictures free of charge. Pixabay. Pexel Raw Pixel Stock Snap Foodies feed Also if…