Key Performance Indicators: Let’s Get Tracking! 

Written by: Prachi Chhabria- Co-founder Edited by: Team Lotss We live in a data-filled world – every action, task, email, call, or communication is recorded, monitored and analysed – all to enhance the customer’s experience, and ultimately, secure the success of the business providing it. This includes internal and external data, of course, because one…

Connecting the Deskless

Written by: Lucas Peter, Co-founder Edited by: Team Lotss While sitting on a desk with a computer in front of us, all the information required to complete a task on hand is instantly accessible, almost effortlessly so. However, when we are on the move (as is the case so often in industries such as hospitality,…

Lotss Uncovered: Love the process

Written by: Prachi Chhabria- Co-founder Edited by: Team Lotss The hospitality industry is vast but with one common goal – to serve the customer. An establishment’s staff ranges from different cultures and backgrounds, but are united in their mission to serve. At Lotss, we truly believe that employees are the key to customer satisfaction within…